Design a section of a needs analysis questionnaire for a closed group of learners who are all employed as cabin crew for a major airline. The section will focus on communication skills.
Try and contruct a needs analysis questionnaire on which the contents page is based. Contribute one new question type.
PROFESSIONAL DOMAIN NEEDS
To respond in this section circle a number:
0= not a need
1= average need
2= important need
3= very important need
1) How important is it that you improve your ability to show how something works?
2) How important is it that you improve your ability to read safety instructions aloud? (M.Veronica Valdivia)
3) How important is it that you improve your ability to give instructions in an emergency? (Alfredo Lopez)
4) How important is it that you improve your ability to handle disagreements between passengers? (Jacqueline M. Vinatier
5) How important is it that you improve your ability to deal with an on-board accident? (Mario Castillo)
6) How important is it that you improve your ability to respond to medical problems?( Iram H Shahzad)
7) How important is is that your improve your ablility to dealing with complaints about other passengers? (Cao Xia)
8) How important is it that you improve your ability to answer questions related to filling out customs and immigration forms? (Miriam Diaz)
9) How important is it that you improve the way you give advice to passengers about what not to do when preparing an emergency evacuation? (Martha Azucena Sánchez de la Barquera
10) How important is it that you improve your ability to be clear and polite when managing disruptive passengers? (Diego Gomez)
11) How important is it that you improve the way to give information about delayed landings? (Ingrid)
12) How important is it that you better your skills to make passengers follow your instructions in an emergency situation without losing your own self- control? ( Manuel Alvear )
Collaborate: A needs analysis questionnaire
Design a section of a needs analysis questionnaire for a closed group of learners who are all employed as cabin crew for a major airline. The section will focus on communication skills.
Study the contents page of the following publication: English for Cabin Crew
Try and contruct a needs analysis questionnaire on which the contents page is based. Contribute one new question type.
PROFESSIONAL DOMAIN NEEDS
To respond in this section circle a number:
0= not a need
1= average need
2= important need
3= very important need
1) How important is it that you improve your ability to show how something works?
2) How important is it that you improve your ability to read safety instructions aloud? (M.Veronica Valdivia)
3) How important is it that you improve your ability to give instructions in an emergency? (Alfredo Lopez)
4) How important is it that you improve your ability to handle disagreements between passengers? (Jacqueline M. Vinatier
5) How important is it that you improve your ability to deal with an on-board accident? (Mario Castillo)
6) How important is it that you improve your ability to respond to medical problems?( Iram H Shahzad)
7) How important is is that your improve your ablility to dealing with complaints about other passengers? (Cao Xia)
8) How important is it that you improve your ability to answer questions related to filling out customs and immigration forms? (Miriam Diaz)
9) How important is it that you improve the way you give advice to passengers about what not to do when preparing an emergency evacuation? (Martha Azucena Sánchez de la Barquera
10) How important is it that you improve your ability to be clear and polite when managing disruptive passengers? (Diego Gomez)
11) How important is it that you improve the way to give information about delayed landings? (Ingrid)
12) How important is it that you better your skills to make passengers follow your instructions in an emergency situation without losing your own self- control? ( Manuel Alvear )